I'm pleased to report that I was able to return my Magic Jack and obtain a refund in the form of an in-store credit from our neighborhood Radio Shack outlet, at Granada Center, 6445 N. Sheridan Road in Rogers Park.
Thank you, Radio Shack, for standing behind your merchandise. Given the terrible experiences unhappy buyers of the device have had dealing directly with the manufacturer, we can see that it pays to deal with a reputable local dealer whenever possible.
I did not expect to get this much when I walked into Radio Shack with the product in hand, and explained the situation. Even though I no longer had my receipt and was a cash buyer, the courteous store manager was able to find my purchase after a brief search of the date range, and issued me a store credit for the amount of the purchase. I'm a loyal customer of many years, and after this will surely remain one.
Many thanks to the courteous and knowledgeable staff of the Granada Center Radio Shack.